ISD administers funds for technology improvements, manages technology initiatives and special programs, controls call accounting for telecommunication services, and manages the replacement and enhancement of technology on an on-going basis (computers, printers, servers and other network components).
Systems and Networks Division
ISD oversees the design, installation, and maintenance of over 130 major network servers, two storage area network (SAN) systems, and several enterprise systems, disaster recovery solutions, and telecommunications systems (fiber optic networks, unified communications, and Wi-Fi) throughout the city.
Software Systems Division
ISD supports over 250 software applications and databases for over 63 unique city businesses in the areas of public safety, utilities, transportation management, community and cultural services, mass transit, permitting, business licensing, and disaster recovery.
Support Services Division
ISD's technical support and training center is known as "Help Desk." In addition to providing technical support and training to city staff, Help Desk also provides recommendations for technology purchases.